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Frequently Asked Questions
How do I transfer my domain to DomainQ?expand_more
Remove the transfer lock at your current provider and get your EPP (authorization) code. Then go to Domain Transfer under Domain Management and add your domain and EPP code. Transfers usually complete within 5-7 days.
Where do I manage my DNS records?expand_more
From the Domain Management panel at dcc.domainq.com, select your domain and edit your DNS/nameserver settings. Changes can take up to 24 hours to propagate.
How do I pay my invoice?expand_more
After signing in to your account, select your unpaid invoice under Invoices and pay with your preferred method (credit card, bank transfer). You can also add credit to your account in advance.
When does my domain renew, and what happens if it expires?expand_more
If auto-renewal is on, your domain is renewed before its expiry date. Expired domains first enter a renewal grace period, then a redemption period with extra fees — so we recommend renewing before expiry.
How do I report abuse?expand_more
You can file a report through Abuse Manager. Abuse-tagged tickets are prioritized and resolved within 48 hours; unresolved reports may affect service continuity.
How do I make my account more secure?expand_more
Enable two-factor authentication (2FA) in your account settings and use a strong, unique password; you can also set up IP access restrictions.
Still need help?
Our team is here 24/7 — open a ticket and we'll get back to you shortly.